SENIOR PROJECT MANAGER (BOISE, ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Senior Project Manager. This is a full time position.  Candidates must live in the service area and report to the RSI Meridian office, or other locations as needed, to perform job duties. This role reports to the Director of PMO.

You will be working with a team of highly skilled technologists and peers across a wide range of disciplines, representing solutions from AI, security, networking, data centers, service desk, and project management. Your role is to ensure that industry best practices and methodologies are applied to the planning and oversight of projects, ensuring they are completed successfully. You will work collaboratively to plan the full project implementation including budget preparation, allocating team resources, and monitor progress and addressing risk while keeping stakeholders informed.

Work schedule is typically Monday through Friday from 8am to 5pm with the ability to travel on occasion during weekdays.  Occasional weekend, early morning/evening work may be required.

Duties/Responsibilities

• Lead and coordinate detailed and complex projects integrating multiple technologies across multiple disciplines
• Develop and manage a detailed project schedule and work plan, including implementation schedules, staff and end-user coordination
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Track project costs in order to meet budget
• Work with team leads and other members of the PMO team to effectively schedule engineering resources.
• Utilize industry (PMI Agile, Predictive, and Hybrid) best practices, techniques, and standards throughout entire project execution
• Measure project performance to identify areas for improvement
• Assist in management of 20-25 smaller projects in between large, complex projects
• Contribute to PMO continuous process improvement
• Assist in project invoicing
• Other work-related duties as assigned

Qualifications/Requirements

• PMP, CAPM, Certification or equivalent
• 6+ years IT Project Management experience or equivalent
• Strong familiarity with project management software tools, methodologies, and best practices
• Experience with SaaS tools such as Smartsheet, O365, Brightgauge, Webex
• Powerful interpersonal, written and verbal communication skills
• Strong customer service orientation
• Candidate must be honest, highly self-motivated and self-managing
• Candidate must be team-oriented, able to work in a collaborative environment
• Candidate must be able to effectively prioritize tasks in a fast-paced environment
• Experience with a service provider and value-added reseller
• Self-manager and self-starter
• Innovative and creative thinker
• High emotional intelligence
• Strong analytical and problem-solving skills
• Candidate must be able to conduct research into issues and problems
• Meet with customers, OEMs and RSI team members in-office, onsite and remotely as required to perform job duties effectively.
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

SERVICE DESK TECHNICIAN (Lacey, WA)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Technician. This is a full time position.  Candidates must live in the service area and report to the Lacey office.  This role reports to the Service Desk Manager.

In this entry-level position, you will be working on a team of skilled consultants across a wide range of disciplines, representing solutions from Microsoft, VMware, Citrix, HP, and more. Your role is to ensure that industry best practices and methodologies are applied to the operational support of our customer environments. You will be a member of the Managed Services Team supporting dozens of customers. 

Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends. 

Duties/Responsibilities

• Provide end-user support for troubleshooting and enhancement requests related to desktops, thin-clients, software, and peripherals
• Escalate and follow up on issues as they are assigned
• Perform direct follow-up with clients regarding remediation where appropriate
• Work to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity and overall functionality
• Provide hardware and software support
• Manage and maintain Microsoft 365
• Administer and maintain Virtualization environments (VMWare/Hyper-V)
• Assist with various implementation projects as they relate to Microsoft 365, Office 365 and Azure technologies
• Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
• Install Windows desktop operating systems, software, and peripheral devices
• Provide network/system utilization and security reports
• Create and maintain necessary technical support documents.
• Document client systems and processes to create Run Books and related documentation
• Other work-related duties as assigned

Qualifications/Requirements

• High School Graduate or GED required
• Technical school or post-secondary education in technology preferred
• Knowledgeable with the basic components of a business network
• Understanding of desktop operating systems, directory services and applications
• Proficiency in Microsoft Office applications required
• Understanding of TCP/IP and network basics
• Experience troubleshooting computer issues in a business setting highly preferred
• Exposure to Citrix Virtual Application and Desktop products as well as thin client devices preferred
• Experience supporting Citrix environments at a tier 1 level highly desired
• Experience with management of Windows 10, iOS, macOS and Android devices with Microsoft Endpoint Manager (Intune) highly desired
• Exposure to on-prem SAN solutions such as Pure, Dell/EMC, or HPE storage preferred
• Exposure certificates in the Microsoft ecosystem preferred
• Strong interpersonal, written and oral communication skills
• Strong analytical and problem-solving skills
• Highly self-motivated, directed and organized with attention to detail and accuracy
• Ability to effectively prioritize tasks in a fast-paced scenario
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Working toward specific industry or OEM certifications
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $21-$23/hour

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Microsoft Cloud and DC Infrastructure Engineer (WA/OR/ID)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Senior Data Center Engineer – Microsoft/Cloud. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Director of Data Center and Cloud.

You will be working on a team of highly skilled consultants across a wide range of disciplines, representing solutions from the leading cloud, virtualization, server, storage, backup and data center software companies. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments.

Work schedule is typically Monday through Friday from 8am to 5pm with travel up to 30% of the time during weekdays. Occasional weekend work may be required.

Duties/Responsibilities

• Build and maintain a deep technical understanding of Microsoft Azure Cloud technologies and Microsoft on-premise technologies and environments.
• Lead and participate in detailed and complex customer projects integrating multiple technologies across multiple disciplines as part of a team of engineers
• Meet with customers to discuss and outline new technologies that improve and enhance their current environments
• Other work-related duties as assigned

Qualifications/Requirements

• 5+ years of experience in deploying and managing Microsoft and Cloud technologies to include:
• Microsoft O365/M365 and supporting technologies
• Microsoft Active Directory, Azure AD, EntraID
• Microsoft Windows Server & Virtualization Platforms
• Microsoft Azure architecture, design, migration and management capabilities
• Microsoft end point management and Microsoft security technologies capabilities desired
• Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.

Compensation/Benefits

Compensation $110-130k DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.