Providing a Holistic Service
Although Right! Systems’ consultative and implementation services frequently involve Cisco solutions, that is not the whole story. When The Doctors Clinic wanted to implement safe, open Wi-Fi for patients, visitors and staff, it needed to investigate the technologies and again worked with Right! Systems’ knowledgeable engineers.
“They provided a holistic approach to the challenges and needs that I presented to them and with their help we implemented a very appropriate solution from another vendor,” says Goddard.
Going The Extra Mile
As well as its holistic approach Right! Systems has often gone the extra step for The Doctors Clinic and two instances underline the value of its service. When the clinic needed to relocate its Computerized Tomography (CT) and Medical Resonance Imaging (MRI) scanners, it housed the equipment in a temporary trailer in the parking lot but needed to connect it to the network. Right! Systems quickly loaned it the equipment to create a point-to-point Wi-Fi connection.
Also, when The Doctors Clinic discovered that its central storage system was going end-of-support in 2018, the legacy vendor tried to sell them a new system. Right! Systems helped with a rapid evaluation and decision process which lead to a new solution from another vendor.
“With Right! Systems’ help, it could not have gone smoother or quicker. All expectations were exceeded, and we were able to replace the SAN on time and within the stated budget.
“Both these examples are a true testament to how responsive Right! Systems is and how reliant we are on the good relationship we have with them,” concludes Goddard. “I would say that working with Right! Systems is a priceless relationship. When I got here as the new guy and saw what we were embarking on with no established technology relationships it was a significant challenge.
“When Right! Systems came in they immediately provided the relationship that helped me be successful and I am very indebted to them. They are not just out to sell some boxes and go back to their office. They take time to pinpoint our business needs and come up with the right solutions.”
Transparent It To Support Efficient Patient Service
The relationship continues. The Doctors Clinic and Right! Systems are currently looking at a new data backup solution and they are also in the process of standing up the Cisco Identity Services Engine (ISE) for the creation of and enforcement of security and access policies.
“Reliability and security have been paramount in our experience of implementing these solutions,” concludes Goddard. “They support our overall aim to make technology transparent and not allow it to create barriers that may prevent our staff from delivering the healthcare they are here to provide.”