Widely Distributed Environment
Although HAPO offers many financial and banking services, it is not a bank in the traditional sense. Based in Washington State, it is a credit union, a member-owned-financial cooperative, controlled by its members with the primary focus of continually providing value for those members.
This is a widespread organization with approximately 435 employees and 18 branches across two states and it serves 140,000 members within Washington State and the Oregon counties of Umatilla and Morrow.
HAPO provides centrally based IT services for all its locations, delivering and managing applications from two production data centers at Richland and Kennewick – the second to soon be relocated to Vancouver. However, with a very small IT staff, HAPO was experiencing the perfect storm that hits many similar organizations – too much to do and too little time.
“We were running around scatter-brained half of the time just trying to do the day-to-day work,” says HAPO Principal Network Engineer, Robert Carter.