Need for Specialist Assistance
Realizing that it could not achieve its goals with the original vendor, City of Tigard sought more specialized assistance. It had previously met with Right! Systems at a Citrix event and had also used the company for a project on its Sophos anti-virus software so when seeking an alternative vendor, it turned to Right! Systems again.
“Right! Systems was a Citrix partner and seemed to have a better handle on how to deliver the solutions we wanted. They were the ones that were mentioned most in our region,” says Keelan Cleary, Senior Network Administrator with City of Tigard. “They sat down and listened to us, heard what our pain points were and came up with a plan and the resources to get us through.”
Having assessed the situation, Right! Systems configured Liquidware and tuned some of the Windows 10 images to help alleviate some of the problems and ensure that they would work within the Citrix environment.
“They definitely had some highly qualified engineers who were well placed to figure out what our issues were and how to solve them,” adds Cleary. “We had experienced problems working with some vendors but Right! Systems were able to wrangle up the resources needed to get those vendors on-site when we needed them. They also did a good job of looking at the entire project, not just a small portion of it, and solving the issues to finally get it out of the door and into end-users’ hands.”